FAQ
Do you have a question about our store, our products or any other topic?
Here you can find the list of frequently asked questions.
If you don't find the answer to your question, feel free to contact us! We will reply as soon as possible :)
What is HANDMADE?
Here you can find the list of frequently asked questions.
If you don't find the answer to your question, feel free to contact us! We will reply as soon as possible :)
What is HANDMADE?
If the product you are interested in is completely handmade, you will find it expressly written in the listing.
When you buy something from a craftsman, you don't buy a simple object.
You buy hundreds of hours of experiments, failures and tests.
You buy days, weeks, months of work, of frustrations together with moments of pure joy.
You are not buying an object but a piece of heart, a part of the soul, a moment in someone's life.
You buy hundreds of hours of experiments, failures and tests.
You buy days, weeks, months of work, of frustrations together with moments of pure joy.
You are not buying an object but a piece of heart, a part of the soul, a moment in someone's life.
How much is shipping?
How long does it take for my parcel to arrive?
Processing Time: Many of our products are made-to-order. This means that as soon as we receive an order we get to work to make that product.
Find more information on production times in the description of each product.
Find more information on production times in the description of each product.
Shipping Time: Most parcels arrive at their destination between 5 and 10 business days. To get estimates for your country visit our shipping page.
Since you place your order, delivery times are therefore calculated as follows:
Process time + shipping time = delivery estimated date
Feel free to contact us with any questions regarding the timing of your order.
Process time + shipping time = delivery estimated date
Feel free to contact us with any questions regarding the timing of your order.
Why do I see prices in the thousands of euros?
Unfortunately, we have been informed that the google automatic translator can create price errors which are beyond our control, but which disappear once the products are placed in the cart.
The price paid will be the one displayed on the order confirmation page.
Unfortunately, we have been informed that the google automatic translator can create price errors which are beyond our control, but which disappear once the products are placed in the cart.
The price paid will be the one displayed on the order confirmation page.
Do you accept product changes (colors, dimension) or custom orders?
We love personalized orders!
Most of our products can be made with different colors or sizes, or we can design what you have in mind. Let's talk together through Contact us page or send us an email to mysticalprops@gmail.com
Most of our products can be made with different colors or sizes, or we can design what you have in mind. Let's talk together through Contact us page or send us an email to mysticalprops@gmail.com
How do I know the price of a product in my currency?
At the top right (if you are on desktop) or bottom left (if you are from mobile) you can change currency and see the converted prices.
Do you accept returns?
Of course. Please refer to this page for the terms and conditions for making a return.
How can I contact you if I have doubts or questions?
Feel free to contact us for every doubt or question through Contact us page or send us an email to mysticalprops@gmail.com
Can I resell your products?
If you are interested in buying our products in bulk, please send us an email at mysticalprops@gmail.com. We can offer wholesale prices even for small quantities.
How can I follow you on social media?
Follow us on Instagram, Tik Tok, Facebook, and Pinterest!
And if you want to know more about the people behind the brand these are our Instagram pages: Elena and Giulio
Can I contact you to request a collaboration?
And if you want to know more about the people behind the brand these are our Instagram pages: Elena and Giulio
Can I contact you to request a collaboration?
If you are an artist, a craftsman or an illustrator and you have an idea in mind to collaborate or work with us, please send us an email to mysticalprops@gmail.com
If you a blogger or influencer and you would like to collaborate with us, please send us an email to mysticalprops@gmail.com
If you a blogger or influencer and you would like to collaborate with us, please send us an email to mysticalprops@gmail.com